Returns & Refunds policy

Here’s a more detailed and professional version suitable for a real cosmetic/eCommerce website:

Return, Replacement & Refund Policy

At Keron Professional, we are committed to providing high-quality cosmetic and beauty products to our customers. Please read our Return, Replacement & Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms mentioned below.

1. Replacement Eligibility

Customers may request a replacement within 15 days from the date of delivery if:

• The product received is damaged.

• The product received is defective.

• The wrong product has been delivered.

• The product packaging is tampered with during transit.

To be eligible for a replacement:

• The product must be unused and unopened.

• The product must be returned in its original packaging.

• All original tags, labels, accessories, invoices, and freebies (if any) must be included.

• The item should be in the same condition as received.

2. No Refund Policy

Keron Professional does not provide monetary refunds or cash returns.

Customers are only eligible for:

• Product replacement, or

• Exchange with another item of the same value.

No bank refunds, wallet refunds, or cash reimbursements will be processed under any circumstances.

3. Exchange Policy

If a customer wishes to exchange a product:

• The exchanged item must be of equal value.

• Exchanges are subject to product availability.

• If the selected replacement product is unavailable, store credit or an alternative item of similar value may be offered at our discretion.

4. Conditions for Return Approval

Replacement or exchange requests may only be approved after verification by our support team.

Customers may be asked to provide:

• Order number

• Photos/videos of the product

• Images of original packaging

• Proof of damage or defect

Keron Professional reserves the right to reject any request if the provided evidence is insufficient.

5. Non-Returnable & Non-Replaceable Items

The following products are not eligible for replacement or exchange:

• Used or opened cosmetic products

• Products damaged due to misuse

• Products without original packaging

• Products returned after 15 days

• Items purchased during special clearance or final sale offers

• Gift cards or promotional items

For hygiene and safety reasons, certain personal care products may also be non-returnable.

6. Damaged or Missing Items

If your package arrives damaged or incomplete:

• Please contact us within 48 hours of delivery.

• Failure to report within this timeframe may result in rejection of the claim.

We recommend recording an unboxing video while opening the package for faster resolution.

7. Shipping Charges

• Customers may be responsible for return shipping charges unless the issue occurred due to our error.

• Original shipping charges are non-refundable.

• Keron Professional is not responsible for delays caused by courier partners.

8. Replacement Processing Time

Once the returned product is received and inspected:

• Replacement requests are usually processed within 5–10 business days.

• Delivery timelines may vary depending on location and product availability.

9. Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched:

• Cancellation requests will not be accepted.

• The order will fall under the replacement policy only.

10. Contact Information

For any replacement, exchange, or support-related queries, please contact us:

Email: keronprofessional@gmail.com
Phone: 8860536050

Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

11. Policy Updates

Keron Professional reserves the right to modify, update, or change this policy at any time without prior notice. Customers are encouraged to review this page periodically.

Thank you for shopping with Keron Professional.
Your trust and satisfaction are valuable to us.